What is CRDIA ?
(Click on the thumbnail below to see the video)
8 pilot devices
A research resource, methodology and levers at your disposal to mitigate your burning issues
THE CONSORTIUM'S RESEARCH AND EXPERIMENTS
MEASURE
Measure
of the value
services
Service innovations
And
productivity at work
CONTRACTS
Innovations
labor
Mobilization
And
commitment
Environment
Workspaces
Training
Location
REAL ESTATE
Corporate strategy
Real Estate Policy
occupancy
THE SERVICES
AUX WORKSPACES
1028 M sqm*.
102 billion*.
1.4 M people
(of which 1.1 at service providers)*
150 different jobs
* Source ARSEG study, CRDIA, SYPEMI on data collected by HENT Consulting,
March 2022
% of Labour
-More than 50% at minimum wage
-Significant shortages
-highly diverse & variable quality and formal training opportunities% of Workers
serving 20.4 million peopleWorkers*
% in management of the share of final energy consumption expenditure
NEWS
Breaking News from CRDIA
Services to Workspaces. The figures, the issues, the actions.
30/01/2023-FLASHBACK 2022: FACE TO FACE WITH ARSEG, CRDIA AND SYPEMI Lionel COTTIN welcomes : Joël LAROUSSE, Vice-President of ARSEG, Christophe LEROY, Secretary General of SYPEMI Xavier BARON, Coordinator of CRDIA. NEWSLETTER N° 238 of 27/12/2022 FACE TO FACE WITH THE ASSOS WITH ARSEG, CRDIA AND SYPEMI PART 1 Catch-up session for those who[...]
Presentation of the CRDIA : aims, research, experiments ...
12/04/2022 Interview of Xavier Baron, directed by Lionel Cottin for " Face au Assos " of A News-WorkWell (40mn) Fascinating exchange with the sociologist Xavier Baron, coordinator of CRDIA. We discuss the intangible value of services atWorkspace(what is a smile worth?), the perimeter of the sector and the[...]
Hybrid working : Is the FM ready?
Workplace Magazine A webconference moderated by Julie Dohen, editor-in-chief, with : Pascale Lagarde, Facility & Real Estate Manager, Tetra Pak Eric Lefiot, Consultant, Atalian Facilities Christophe Leroy, Secretary General, Sypemi Dominique Bisaga, Managing Director France, Samsic Facility Xavier Baron, Sociologist and researcher, CRDIA More information on WORKPLACE MAGAZINE: https://workplacemagazine.fr[...]
Teleworking: towards more équité ?
By Félix TraoréArticle published in the METIS Europe magazine, June 8, 2020 Carried by the torrent of conjectures on the "next world" that has poured onto our screens in recent weeks, telework is one of the subjects that should continue to surfer in the coming months. And with good reason,[...]
The DET on the front, "THE END OF A CYCLE? »
By Thierry CADIOT Article published in WORKPLACE Magazine on May 19, 2020 - Interview with Julie DOHEN. Faced with the unprecedented situation currently affecting companies, Workplace Magazine wanted to give the floor to the managersWorkspace who continue, on a daily basis, to ensure the safety and health of employees. They tell their[...]
What are the challenges of mobilizing work in the FM?
Article written byXavier BARON, Published in WORKPLACE MAGAZINE N°285 of September/October 2019 The facility management sector includes about thirty trades and represents about 1.25 million jobs that cannot be relocated and cannot be automated, for activities that generate about 185 billion in annual turnover. However, it remains unattractive, due to its invisibility and working conditions[...]
Is BtoBtoC the future of FM?
Tribune written by Xavier BARONand Joël LAROUSSE, published in WORKPLACE MAGAZINE N°285 of September/October 2019 The idea is gradually taking shape that the FM will benefit from an evolution of the BtoB towards a "to C" dose. The formula expresses a desire to enrich the service offer if the "C", thus valued, indicates the desire to replace[...]
The innovations of Thalès in the facility management – case study.
through: Nicolas CUGIER , General Service Director of the Thalès group Xavier BARON , sociologist Economist the group Thalès has initiated, designed and deployed since 2012 a contract of management of the whole facility management (FM) named Copernic . This 12-service level agreements repository signed on 24 July 2012 between Thalès and Vinci facilities and the[...]
From the office building to the workplace.
By Pierre Bouchet, Scientific Director of the dossier the real estate is still too often perceived as either an investment product or an operating expense according to the actors ' perspectives, leaving little leeway to the needs of Occupants. Today, this model is coming to an end: the search for cost reductions by the[...]
Putting the user at the heart of FM strategies
Why and how should the FM address the end customer? Presentation of the CopernIIc program. Beyond the 4 traditional pillars of facility management consisting of specifications, piloting and governance tools, knowledge of the cost of delivery and personnel dedicated to piloting, how to create and implement a contract of[...]
The FM must emerge from a historical logic of predation!
Nicolas Cugierdirector of general services of the THALES group at the head of the General services of the THALES group for more than ten years, Nicolas CUGIER has established new relationships with its providers, in particular with the cleaning companies. The plan Copernic 2, implemented in 2017, wants to restore their place and their visibility[...]
The manager without a desk: what is played behind the scenes
Félix Traoré is a PhD student in sociology at the LATTS (Technical laboratory Territories companies). As part of a thesis CIFRE supported by the engineering of places, he develops his research on the relationship between activity and workspaces. On the margins of his work, he regularly participates in the CRDIA and the editorial board of[...]
The debate on the distribution of value
by Pierre-Yves GOMEZ, professor of management at the EM Lyon Business School and director of the French Institute of corporate Governance. In response to his communication at our symposium of 15 January at the Université Paris Dauphine, we draw your attention to the Chronicle that Pierre-Yves GOMEZ has disseminated on his personal blog on the theme[...]
Transforming the contracts : an FM that can generate value
Article made by Xavier BARON And Luc MONTEIL and published in Workplace Magazine in November 2018 there is an urgent need to rethink the known contractual forms on the FM market. The latter suffer from limitations. They negatively impact the quality of the relationentre and providers such as the working conditions of the people working . See the article[...]
What if we invent a new profession together?
What is a service contract, the example of COPERNIIC between THALES and VINCI facilities? Dialogue Between: Nicolas CUGIER , Thales Group facilities Management Director and Pierre Yves Dehaye, General Manager of VINCI facilities. If the image does not appear, click here
What mobilization of work in the facility Management?
Dialogues between researchers and professionals
Symposium on Tuesday, January 15, 2019 organized by the CRDIA and IRISSO – Université Paris-Dauphine PSL This symposium organized the meeting of professionals of the sector, clients and providers, with the knowledge and recent approaches of the social sciences on these topics. Discover: The event brochure, the stakes, the stakeholders and the program, [...]
Better design the workspace: Fun and performance
By Fernanda Arreola Teacher-researcher, head of the Business Group of the Vinci Research Center and holder of the chair Innovation Servicielle. Fernanda Arreola, Pôle Léonard de Vinci – UGEI Discover the interview of Fernanda Arreola broadcast by Xerfi/Canal: Better design the workspace: enjoyment and performance
Can better services inside an office space boost employee performance ?
By Fernanda Arreola Teacher-researcher, head of the Business Group of the Vinci Research Center and holder of the chair Innovation Servicielle. Fernanda Arreola, Pôle Léonard de Vinci – UGEI let me guess. Your office has just become a co-working open space with bright yellow cushions and a ping pong table? or a[...]
Act for the facility Management sector
through Nicolas CUGIER , Thinking about the performance of the Facility Management sector is not simply about reducing costs or increasing the number of services in a sector that has 3 million jobs and 300 billion turnover. This observation is shared by the profession. It is detailed in a book[...]
From "Facility Management services" to the "amenity" of workspaces
Xavier BARON and Nicolas CUGIER, article published in the Expansion, section Management Solutions, 10 February 2016 the hyper industrialisation of services applied to Workspaces leads to a stalemate. To get out of it, you have to think differently about the quality and value of these services, how to measure it and, above all, the means[...]
Quality of work Serviciel? Not without training!
Joël LAROUSSE, May 31, 2018. Article published on 31 May 2018 on the website Metiseurope.eu. The choices of location, layout and organization of workspaces are confronted with the rapid changes in work and the supply of services that accompanies them evolves. Nearly 40% of companies opted for facility Management (FM).[...]
Evaluation of services: from "quality" to "relevance located"
Xavier BARON. Article published in WORKPLACE MAGAZINE N ° 276 – June-July 2018. The definition of services such as the temporary provision of a property, equipment or jurisdiction is not false. But it omits the essential. The value of the services is not described only in the what (the execution of a task), but in the why (of[...]
"Anywhere, Anytime, Anydevice *..."
CORINNE COLSON LAFON, president of Steam'O. An article published in the Newsletter #259 of "facilities" on May 28, 2018. Our professional world has entered a phase of structural change, in the way we approach our relationship to work, both through our exchanges between colleagues and with our clients, in the use of[...]
Explore new tracks in FM
by Xavier BARON. An article published in the letter of purchase N ° 271 of May 2018, special dossier 25 years, taking an interview of Xavier BARON. Read here
From performance to piloting, our know-how should be standardized and certified
Joël LAROUSSE Deputy Secretary General of Arseg, and also Director of Development and Operations for the SNCF'sWorkspace department, looks back at the various challenges facing FM and how decision-makers and service providers can meet them. WORKPLACE MAGAZINE supplement - November 2017. Read it here [...]
The office space Changes scale and territory, what analysis?
Pierre Bouchet, associate co-founder of site Engineering. In recent years, the dynamic environment (Flex office) has been multiplying. These projects, sometimes large, often high profile, create a strong dynamic that encourages companies to try the adventure. But what is the nature of this new concept? In what context is it relevant to[...]
Interview with Thierry MILLET-Company of the Future Congress
Interview conducted at the Congress of the Company of the future, in Lyon in January 2018. Thierry MILLET is in charge of the customer relationship on the multiple professions of EDF and the exploitation of the 1600 sites of the group. To see here.
Work and Jobs Serviciels
Xavier BARON. TEDIS Breakfast (Territory and social dialogue) Tuesday, January 9, 2018 take the FM services out of the industrialist impasse through research and experimentation? We asked Xavier BARON to share with us the work that it is doing with a few large client and provider companies, on the issues of emergence and structuring[...]
Innovation Servicielle: How to set the value?
Xavier BARON. Participation in the "ESS and Value Creation" symposium of December 12, 2017 the activities under the Facility Management (FM) term are between 20 and 40 trades in the service of buildings and inhabitants of workspace buildings. Indispensable for everything to work well in a building, the companies of this[...]
The value of the services and list of identified issues.
Nicolas CUGIER, seminar opening conference, Palaiseau on 13 September 2017. "The emergence of added values can no longer be inferred from isolated processes see even industrialized or from the analysis of individual behaviours, but must be the result of an overall assessment that embraces reality i.e., meaning, utility, The situation of actions and interactions[...]
A work between public and private, at the risk of servility
Xavier BARON. Article published in METIS on June 12, 2017. The mutations we know with servicialisation and computerization lead us to emerge from a period during which the performance of the work was sought by a "machinization" of the activity, masking what is experience, commitment, intentions, contexts..., to see only a set of[...]
FM, an emblematic sector of the Servicielle mutation
Xavier BARON . Article published in CFDT Executives Review 471 of December 2016 and picked up in METIS Europe on 27 February 2017. The emergence of Facility Management (FM) as a sector is an illustration of the transformation of our economies towards servicing systemic logics, integrating sustainable development and the opportunities of[...]
Advantages and limits of scoring for measuring Servicielle value
Xavier BARON Article published in the magazine METIS on February 27, 2017. The notation that is being increasingly in the services, particularly in the collaborative economy, is part of a "grammar" of evaluation. It is an interesting tool in itself. It is however insufficient, technically, and more than suspicious in the order of the[...]
Performance through efficiency and legitimacy of practices
Xavier BARON. On 17 July 2016 the management action to be developed is understood here in the sense of understanding and designing social practices (established) that are both effective in achieving performance, legitimate in the Definition of performance and the conditions of its obtaining. The effectiveness[...]
An innovative business model for FM
Xavier BARON. July 2016 the productivity sought in the FM is twofold. It concerns the work of the people working of these services, but also that of all the inhabitants/beneficiaries of the spaces. The productivity that we are talking about here is at the same time; Direct reference to the work proposed by the FM service undertakings; And[...]
Reducing costs is not gaining productivity
Xavier BARON. Article published in the personal journal N ° 570, pages 64/65, in June 2016. According to a recent survey of a panel of buyers, "the indicator of business cost reduction targets has never been so high." 82% of respondents indicated that this will be the primary objective in 2016, up[...]
The device Copernic 1 at Thales
Nicolas CUGIER/Xavier BARON. Article published in Facilities 2015. "Copernic" is the name given to a complete exercise of redesigning the General Service management processes of the Thales group. Conducted between 2010 and 2015, it integrates: management instruments, contracting, the conduct of change, governance. Still rare case of[...]
PORTRAIT: Director of General Services, a new business at Thales
Nicolas CUGIER . Article DECISION ACHAT published on 11 March 2013 By Marie-Amélie FENOLL, Nicolas CUGIER has been Director of General Services at the Thales Group since September 2010. Portrait of this former salesman for whom "one must know how to ask the question of the performance of the workspace and work in general in a[...]
The CRDIA Team Leaders
Except for one coordinator, there is no President, no General Secretary, no COMEX, no Fees
Thierry ALLIO
Head of General Services France for Prévoir insurance
XAVIER BARON
Economist, sociologist,
intervening researcher BCRH
PIERRE BOUCHET
Co-founder of Genie des lieux
THIERRY CADIOT
FM Director at HSBC
NICOLAS CUGIER
Director of General Services of the THALES Group
BRIGITTE FEIST
Director of Real Estate & Resident Services of BNP Paribas Cardif
Benjamin FICQUET
Arts and Crafts Engineer
He has worked for 20 years as a facility manager, property manager and also as an environmental transition manager.
Frédéric GOUPIL DE BOUILLE
Director of the GLOBAL FM SNCF Project
Joël LAROUSSE
SNCF Immobilier: Head of the User Experience Department
Luc MONTEIL
Principal, Real Estate Advisory
Mott MacDonald France
MICHEL PLATZER
Responsible for the publication of the Cahiers du CRDIA