Putting the user at the heart of FM strategies

Why and how should the FM address the end customer?

Presentation of the CopernIIc program.

further of the 4 traditional pillars of facility management consisting of the notebooks management and governance tools, knowledge of the cost of services and personnel dedicated to piloting, how to create and implement implementation of a service contract exceeding the specifications, KPI's and by defining the value of the products services?

The experience 60 Thales sites, 1.4 million square meters, a value of 80 M €/year for 1 000 people working and 43 000 beneficiaries.

Excerpt (19 ′) from a WORKPLACE Magazine Conference, published March 4, 2019.

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